TasksAI receptionists and voice agents
Transfer a caller to a person
A designated person answers and the system connects the caller or records a defined fallback.
- Human decision point
- A real test recipient accepts the transfer and confirms receipt.
- What counts as passing
- Call records that distinguish attempted, answered, bridged, and fallback states.
- Listings
- 6 published listings
- Page data updated
Results on record
No connection checks, task runs or outside results are recorded for this task yet. Every listing below is publisher documented only.
Listings and fit
Two different things are sold as an AI receptionist. A configurable voice platform gives you an agent, tools and telephony to assemble: you bring the calendar, the transfer destination and the exception policy. A managed receptionist service packages answering, scheduling and escalation as a plan. Compare them on the task, not the label.
| Listing | Documented for this task | Unknowns | Evidence | Published price | Sources |
|---|---|---|---|---|---|
| Configurable voice platforms | |||||
| Retell AIConfigurable voice platform · Retell AI | Documented warm transfer can wait for a person, brief them or introduce the caller, and can bridge or cancel. | You supply the destination and exception policy. Answered-and-bridged outcomes are not tested here. | Publisher documented | $0.07 to $0.31 per voice minute across configurations USD/voice minute Price source · checked Model, voice, telephony, transfer legs and add-ons affect the bill. |
|
| VapiConfigurable voice platform · Vapi | Built-in tools can transfer calls; function tools can delegate to a server. | A documented transfer option does not establish that a person answered. | Publisher documented | $0.05 per minute for Vapi hosting USD/hosting minute Price source · checked Speech, model, and transport costs are separate. |
checked |
| ElevenLabs ElevenAgentsConfigurable voice platform · ElevenLabs | Transfers a live call to a phone number or SIP URI. | Busy and unanswered fallback behavior is not tested here. | Publisher documented | $0.08 per extra voice minute, $0.16 per burst minute USD/overage minute Price source · checked Plan allowances and LLM usage are separate. |
|
| Telnyx Voice AIConfigurable voice platform · Telnyx | Documents routing primitives. You configure escalation routing. | No transfer outcome is recorded. | Publisher documented | $0.05 per minute for voice engine, orchestration, hosted STT and TTS USD/voice minute Price source · checked LLM and telephony costs are separate. |
checked |
| Managed receptionist services | |||||
| Smith.ai AI ReceptionistManaged receptionist service · Smith.ai | Managed service with a live-agent escalation option. | Confirm escalation availability and hours for your plan. | Publisher documented | Free tier lists 25 calls/month. Pro example $150/month for 75 calls, $2.50 per additional call. USD/month and USD/extra call Price source · checked Published example. Confirm plan and taxes. |
checked |
| Enterprise voice platforms | |||||
| PolyAIEnterprise voice platform · PolyAI | Documented healthcare flow transfers to staff with context when it cannot book. | Enterprise onboarding required. Transfer outcome not tested here. | Publisher documented | Quoted per minute quote Price source · checked A separate model API rate does not establish the managed platform rate. |
checked |
Prices are shown in each publisher’s own unit (per minute, per call, per month, per page) and are not converted. A price is not a cost per completed task: that needs metered spend and a success count from the same comparable test.
Planned AgentsByTask test
Proposed. No observed result.
Pass means: A live test recipient answers, hears any required handoff context and confirms the caller is connected. A busy or unanswered destination takes the configured fallback path.
Setup: Owned test destination and a consenting participant. Log transfer attempted and transfer connected separately.