ToolsVoice platform
PolyAI
Documented healthcare workflow looks up availability and makes an EHR appointment. Unbookable calls can transfer to staff with context.
- Type
- Enterprise voice platform
- Publisher
- PolyAI
- Prerequisites
- Enterprise onboarding and supported scheduling or EHR integration.
- Official links
Evidence
Each record keeps its own date and scope. Labels are independent: documentation does not imply a checked connection, and a connection does not imply a passed task.
-
Cekura voice-agent workflows benchmark, frozen v1
72 of 82 scenarios repeatable. Published outcome completion 98.78% across 246 calls.
Frozen v1, 82 scenarios, three repeats. Repetition and termination were unscored in this configuration. These aggregate results cover mixed appointment and Medicare cases and are not a pass for a specific directory task. Source notes collection on October 21, 2026. Simulated callers and backends; provider-selected configuration.
- Task
- Book appointments from missed calls
- Attributed to
- Cekura
- Source
- benchmarks.cekura.ai/voice-agent-workflows
-
Publisher documentation
Documented healthcare workflow looks up availability and makes an EHR appointment. Unbookable calls can transfer to staff with context.
- Source publisher
- PolyAI
- Source
- poly.ai/industries/healthcare/patient-scheduling
Listed for these tasks
| Task | Documented for this task | Unknowns | Why it is listed |
|---|---|---|---|
| Book appointments from missed calls | Documented healthcare flow looks up a patient, finds availability and creates an EHR appointment. | Requires enterprise onboarding and a supported EHR integration. General small-business calendars are not documented here. | Listed in the launch research catalog for this task. |
| Transfer a caller to a person | Documented healthcare flow transfers to staff with context when it cannot book. | Enterprise onboarding required. Transfer outcome not tested here. | Listed in the launch research catalog for this task. |
| Recover when a calendar is unavailable | Documented flow transfers to staff with context when it cannot book. | A calendar timeout case is not documented separately from an unbookable request. | Listed in the launch research catalog for this task. |
Published pricing
Quoted per minutequote Price source · checked A separate model API rate does not establish the managed platform rate.
Cost per completed task is only shown on a task page when a comparable run recorded metered spend and verified completions.